Fulfillment by Amazon (FBA) enables millions of sellers worldwide to leverage Amazon's world-class fulfillment network — from storage and pick-pack-ship to customer service and returns. FBA Support Operations (S-Ops) is the team that ensures sellers receive best-in-class support throughout their FBA journey. We manage end-to-end seller support across multiple FBA programs, drive contact elimination through automation and process improvement, and continuously raise the bar on seller experience. The FBA S-Ops org is looking for a Program Manager who will launch and scale new seller engagement use cases, improve seller engagement ops efficiency, and drive Voice of Seller (VoS) solutions to close seller experience gaps. In this role, you will own the end-to-end program lifecycle from intake to launch, surface seller pain points through data-driven root-cause analysis, and partner cross-functionally to implement preventative fixes. You'll lead as a voice of the sellers for internal teams to ensure the right bar for seller experience, and systemic root cause fixes are in place to avoid recurring issues for our sellers.

Successful candidates will have experience with Program Management in a broad, global organization, have experience working with a variety of cross-organizational stakeholders, and be able to juggle competing priorities. Ability to navigate ambiguous programs while keeping a high bar on quality of outputs is a must.

Own end-to-end program lifecycle for new seller engagement use cases: intake, assessment,



design, change management, launch, and BAU integration across multiple FBA programs

coordinate across Capacity Planning, WFM, Training, SOP, and Seller Engagement Ops teams for seamless launches

long-term needs). Identify and close SX gaps through data-driven insights and cross-functional partnership with Product, Tech, and Policy teams

Drive ops efficiency improvements — reducing waste, improving throughput, and optimizing seller engagement resource allocation

3+ years of program or project management experience

3+ years of working cross functionally with tech and non-tech teams experience

3+ years of defining and implementing process improvement initiatives using data and metrics experience

Bachelor's degree

Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL

Experience defining program requirements and using data and metrics to determine improvements

3+ years of driving end to end delivery, and communicating results to senior leadership experience

3+ years of driving process improvements experience

Experience in stakeholder management, dealing with multiple stakeholders at wide-ranging levels of the organization

Experience building processes, project management, and schedules

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📌 Undergraduate Programme Manager (Bengaluru)
🏢 Amazon Wood
📍 Bengaluru