Sales Development Representative (SDR)
io, an award-winning AI-powered conversational CX platform, is looking for a driven and result-oriented Sales Development Representative (SDR) to generate leads, identify potential customers, and build a strong sales pipeline.

This role is ideal for someone with strong prospecting, communication, and relationship-building skills who can engage potential customers, understand their business requirements, and generate qualified sales opportunities for the sales team.

Identify, research, and prospect potential customers across relevant industries, including BFSI, Real Estate, Travel, EdTech, Healthcare, Retail, Auto, and FMCG.

- Generate qualified leads through outbound calling, cold emailing, LinkedIn outreach, and other prospecting channels.
- Identify relevant stakeholders and decision-makers involved in sales, marketing, customer experience, and operations.
- Qualify leads based on business needs, company profile, budget, decision-making authority, and purchase intent.
- Schedule qualified meetings and product demonstrations for the sales team.
- Build and maintain a healthy pipeline of prospects through consistent outreach and follow-ups.
- Conduct account and industry research to understand customer challenges and potential use cases.
- Maintain accurate records of prospect interactions, lead status, follow-ups, and meeting outcomes in the CRM.
- Collaborate with the Sales and Marketing teams to improve lead quality, outreach strategies, and conversion rates.
- Experiment with outreach messaging, calling strategies, and prospecting techniques to improve engagement and response rates.

2–5 years of relevant experience in Sales Development Representative (SDR), Business Development, Inside Sales, or Lead Generation roles.

- Prior international market exposure is required, preferably through B2B sales,



outbound prospecting, or lead generation for international clients.
- Experience in B2B sales, SaaS, CRM, MarTech, CPaaS, or technology sales is preferred.
- Hands-on experience in cold calling, outbound prospecting, email outreach, and LinkedIn prospecting.
- Understanding of lead qualification, sales pipelines, and B2B sales processes.
- Familiarity with CRM tools such as HubSpot, Salesforce, or similar platforms.
- Ability to research potential customers and personalize outreach based on their business needs.
- Strong follow-up, organizational, and relationship-building skills.
- io, headquartered in Mumbai, is a Meta award-winning AI conversational CX platform designed to enable conversation-led sales, marketing, and customer engagement at scale.

Backed by Info Edge Ventures and BeeNext, DoubleTick serves 10,000+ businesses across India and the UAE, supporting companies across industries such as BFSI, Real Estate, Travel, EdTech, Healthcare, Auto, Retail, and FMCG.

Leading brands such as MakeMyTrip, Piramal Finance, CoinDCX, AU Bank, and Lodha Developers trust DoubleTick to power their customer conversations.

The platform enables businesses to centralize, automate, and analyze customer communications across WhatsApp Chat, WhatsApp Voice, WhatsApp Groups, PSTN Calls, and 10+ other channels. With its AI Agent Builder and Bot Studio, businesses can build and deploy AI agents and bots across chat and voice to streamline customer engagement and drive business growth.

Fast-Tracked Growth opportunities: Build a career with opportunities to progress into senior sales and business development roles.

- Contribute directly to the company's growth by generating leads and creating sales opportunities.
- Learning and Development: Develop expertise in sales development, prospecting, consultative selling, SaaS solutions, and customer relationship management.

📌 Sales Development Representative - Customer Experience / Marketing (m/w/d) (Mumbai)
🏢 DoubleTick
📍 Mumbai