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ACTIVELY MANAGE THE CLIENT(S) RELATIONSHIP AND DELIVER TO THE REQUIREMENTS OF THE CONTRACT
ü Manage the practical, day-to-day management of the delivery of the contracted service with respect to the quality, speed and volume of data along with the servicing they are entitled to
ü Be aware of workload and potential capacity constraints, keep lines of communication open with both client & management and communicate upwards
ü Maintain existing, and develop recent, relationships with clients, seeking to extend your network of valuable contacts beyond the Insight team
ü Deliver a highly responsive service to clients, continuing to build good relationships and trust with your contacts
ü Further develop the client relationship by seeking out opportunities to introduce other Worldpanel capabilities and services to your contacts

Account Handling
ü Where appropriate take responsibility for account administration, providing relevant information to accounts and delivery service departments
ü Be responsible for identifying revenue opportunities and deploying wider KWP services in contributing to overall revenue target
ü Contribute to account planning, offering ideas for development
ü Be aware of contractual obligations and manage any potential conflicts in good time
ü Communicate effectively with senior management ensuring that they are kept up-to-date with client issues and developments
ü Contribute to monthly revenue forecasts whilst maintaining and building a pipeline of proposals
ü Interpret and manage account plans, helping to move the focus from analysis to insight

Service Development
ü Keep the client up-to-date with our service developments
Basic Data & Tracking




ü Confidently use the advanced capabilities within PulsePlus & think of solutions using respondent level data
ü Build a network of contacts within Worldpanel Operations who can help you resolve difficulties with the data or systems if they arise

Analysis & Insight
ü Full knowledge of basic and advanced PulsePlus analyses
ü Develop a good knowledge of category and brand awareness, and utilise in identifying and explaining key influences on market performance
ü Involve senior and specialist support where appropriate in presentations/projects
ü Identify and positively seek out opportunities for additional revenue/analyses (according to account structure)
ü Be able to advise on the relevance of expert services
ü Take part in own performance management using the online appraisal system
ü Take responsibility for workload management and provide assistance to your line manager in setting work priorities for junior team members where appropriate
ü Help develop objectives for junior team members, and give them constructive feedback - both reinforcing and developmental
ü Assist in coaching junior team members - sharing knowledge, encouraging a culture of learning and positive development
ü Attend relevant training, seeking out opportunities to develop further and grow your knowledge about our industry, clients and capabilities

ü Demonstrate evidence of developing leadership skills and the ability to motivate others particularly where the individual has some responsibility for workload management of other team members
ü Be flexible, tactful,



friendly and sensitive to others, displaying good social and communication skills
Share PDP with line manager to engage their support where relevant
A person aspiring towards promotion to Account director should be demonstrating:
ü Proven ability to create and expand network of contacts within your client's business
ü A track record of producing and delivering detailed account plans
ü A good understanding of our expert services and ability to find opportunities to offer these services
ü A track record contributing to the wider success of Worldpanel through involvement in initiatives such as training, induction and service development
ü A strong track record of attending and actively participating in training
ü Sought out by other more junior members of the team for advice and help with problem solving
ü Demonstrate evidence of developing leadership skills and the ability to motivate others particularly where the individual has some responsibility for workload management of other team members
ü Be flexible, tactful, friendly and sensitive to others, displaying good social and communication skills
Share PDP with line manager to engage their support where relevant
A person aspiring towards promotion to Account director should be demonstrating:
ü Proven ability to create and expand network of contacts within your client's business
ü A track record of producing and delivering detailed account plans
ü A good understanding of our expert services and ability to find opportunities to offer these services
ü A track record contributing to the wider success of Worldpanel through involvement in initiatives such as training, induction and service development
ü A strong track record of attending and actively participating in training
ü Sought out by other more junior members of the team for advice and help with problem solving

📌 Account Management Support Executive (Gurugram)
🏢 Numerator
📍 Gurugram