Customer Service Associate

Starts Immediately
Experience

Conduct outbound calls daily (~70-80) to enrolled learners and explain program schedules, curriculum, learning portals, and other key details and send onboarding emails to ensure learners receive comprehensive program information.
Maintain accurate records of learner interactions, accounts, and relevant documentation.
Adhere to calling procedures, quality parameters, and organizational policies.
Demonstrate flexibility with shift timings and go the extra mile to enhance the learner experience. Client Interaction English Proficiency (Spoken) MS-Excel
have minimum 1 years of experience
Language (No MTI): English and Hindi
Probation: Duration:
Salary during probation:
After probation:
UpGrad is India's hottest online education startup.



Equipped with US $15 million capital and a committed team around Ronnie Screwvala and Mayank Kumar, UpGrad's mission is to empower individuals to reach their full professional potential in the most engaging learning environment. With a lack of more than one million skilled individuals in areas such as big data and digital business management, UpGrad is creating post-graduate programs for working professionals in new-age, industry-relevant areas. Merging the latest technology, pedagogy, and services, UpGrad is creating an immersive student experience - anytime and anywhere.
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📌 Customer Service Assistant Full time immediate start (Ahmedabad)
🏢 upGrad
📍 Ahmedabad