Associate – Customer Support Zolo | Coliving
Complaints increase
In long-term living, a small unresolved problem can quickly become a trust gap.
If this role is weak, complaints repeat, escalations rise, and resident trust erodes.
Reduce repeat complaints through structured diagnosis
Escalate intelligently with full context when required
Finding dependable accommodation has historically been fragmented and inconsistent.
Z Vacations enables meaningful travel experiences.
Z Hotels serves the modern traveler with consistency, warmth, and operational discipline.
Our ambition is to build the most trusted living and hospitality ecosystem for the new generation by partnering deeply with property owners who think long term.
Avoid defensive or argumentative language
Check CRM history before responding
Log complaints with precision
Update CRM immediately after interaction




Categorise complaints accurately
Exercise Escalation Intelligence & Judgment
Reduced repeat complaints and escalations
Strong closure quality with confirmed satisfaction
Accurate and clean CRM documentation
The role delivers secure, predictable, and trusted support experience.
You do not take complaints personally
Experience we value

- 0–2 years in customer support or service roles
- Comfort using CRM systems
- Experience matters less than emotional maturity and structured thinking.

You reduce friction across properties through structured complaint handling
You strengthen Zolo's reputation as a reliable managed living brand
Support discipline will define long-term brand credibility.

📌 Customer Service Assistant Full time immediate start (Bengaluru)
🏢 Zolo
📍 Bengaluru