We are seeking a CPQ Support Engineer who will contribute to the support efforts within the CPQ Support team . In this role, you will be the technical backbone ensuring that our Configure, Price, Quote (CPQ) environment seamlessly communicates with SAP C4C and underlying SAP ERP system. You will triage, debug, and resolve complex application errors, data sync failures, and pricing mismatch issues, directly supporting our global service sales operations team to keep the Quote-to-Order pipeline moving.

Root Cause Analysis: debugging & analyzing system logs, ability to investigate middleware issues (e.g. mappings to identify if an issue stems from core application behavior, custom scripting, or integration network layers) Identify and troubleshoot data integration sync errors between the CPQ platform and connected enterprise systems, reviewing system messaging and data payloads to resolve connection failures. Master Data Troubleshooting: investigate and fix issues related to master data replication, ensuring that product catalogs, business partners, account hierarchies, and pricing conditions match perfectly between C4C and CPQ.

Your Skills And Experience

3+ years of technical application support experience, with a proven track record of supporting a CPQ platform integrated a CRM and ERP (SAP C4C, SAP ERP would be a plus)

- Hands-on experience with debugging activities: REST/SOAP/ODATA APIs, good understanding of Python, interpreting XML/JSON payloads.
- Good understanding of CPQ Logic: product modeling, configuration of attributes, constraints, document generation tagging logic, pricing procedures (such as SAP variant configuration or condition techniques) and Python scripting
- Excellent verbal and written communication skills in English, with a proven ability to provide high-quality, clear, and professional updates to all stakeholders.
- Valuable understanding of process knowledge - familiarity with the end-to-end Quote-to-Order business process is a plus





Experience with SAP CPQ (formerly CallidusCloud) and scripting languages like Python used for custom pricing or validation rules.

Familiarity with SAP ERP/S4HANA backend processing (e.g., how a quote in CPQ creates a follow-up Sales Order in SAP ERP via C4C).

Understanding of SAP integration technologies, specifically SAP CPI (Cloud Platform Integration) is a plus

Experience utilizing enterprise ticketing and ITIL frameworks (such as ServiceNow) for SLA-driven incident management.

Atlas Copco is a Swedish multinational industrial company that was founded in 1873. It manufactures industrial tools and equipment. The Atlas Copco Group is a global industrial group of companies headquartered in Nacka, Sweden.

At Global IT Hub, we are more than a technology organisation. We are a community of innovators, problem-solvers, and digital pioneers dedicated to accelerating Atlas Copco Group's business potential through world-class technology solutions. Join us to shape the future of digital transformation, work on global challenges, and create impact for businesses and customers worldwide.

This role requires you to work on-site at our office in Hinjewadi, Pune, Maharashtra. This role offers a hybrid working arrangement (minimum three days working from office), allowing you to split your time between working remotely and being on-site at our Hinjewadi Phase 1 office.

Why it is great to work with us

You join a global network where we learn from each other and share knowledge openly. We focus on long‑term development and encourage you to explore new ideas that help us move forward. You can make a meaningful impact by contributing with your insights and taking ownership of your work, supported by flexible ways of working and leaders who empower you.

Our selection process includes interviews and, for some roles, skills assessments that help us gain a deeper understanding of your profile. If you have questions during the process or need support, please contact us.

📌 Technical Support Engineer - Hybrid or remote - application support (Pune)
🏢 Atlas Copco Group
📍 Pune