Job Description : Implementation Lead.Objective of roles : - Prime responsibility of leading delivery (implementation) team.- Accountability on direct customer experience.- Must have knowledge on production implementation and installation.Roles & Responsibilities : - Hands on experience of product installation and troubleshooting.- Responsible for leading the delivery role for a critical application.- Managing a team of delivery engineers to under the project agreed timelines.- Constant engagement with customer as first level of escalation.- Deployment of new releases of product/CRs as part of implementation.- Take accountability of direct customer experience by engaging with various customer teams and external vendors.- Constant interaction with L3 and Engineering support for reporting and fixing issues.- Periodic reports to senior management about project progress, risks and RCA and continual improvements.- Able to manage customers in different time zones and regions.Skills :
- Very good knowledge on Unix and Shell scripting.- 5+ year experience with Telecom BSS/OSS solution on L2/L3 or Implementation on lead roles.- Good understanding of RDBMS concepts.- Preferred knowledge on Hadoop/HBase/PostGreSQL.- Extensive experience of systems development including involvement in all major stages of software development projects.- Valuable Knowledge and appreciation of systems development lifecycles and methodologies.- Well established communication, presentation, motivational and inter-personal skills associated with person-management abilities.- Thorough understanding, appreciation and analysis of the issues underlying systems development.- Experience of the technical aspects of the relevant technologies, software and hardware, to be employed.- Experience in managing a team of size 5 - 10 members. (ref:hirist.tech)