Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. The Director, Platform Success & Solutions Engineering, is responsible for accelerating business outcomes and value realization through the effective adoption of enterprise data, analytics, and AI platforms across Lines of Business (LOBs). The position leads a team of Forward Deployed Engineers (FDEs) and collaborates closely with Product Management, Platform Engineering, Architecture, and Operations teams to translate business needs into scalable solutions leveraging CDaO capabilities. The Director serves as the primary bridge between platform capabilities and business outcomes, driving customer success, platform adoption, and organizational transformation.

Own platform adoption, value realization, and business outcomes across Lines of Business through effective use of CDaO data and AI platforms
Lead and develop a team of Forward Deployed Engineers (FDEs) responsible for customer engagement, solution design, onboarding, and implementation success
Collaborate with platform engineering, product managers, and architects to influence platform roadmap priorities based on customer needs and adoption insights
Champion modern engineering practices, automation, AI-assisted delivery, and platform best practices to accelerate time-to-value
Comply with all applicable Company policies, procedures, and business directives, changes including those relating to work location, team assignments, work schedules,



and flexible work arrangements
Bachelor's degree in Computer Science, Engineering, Information Systems, or related discipline

- 14+ years of overall experience in software engineering, data engineering, and solution architecture. 4+ years of experience leading platform adoption, customer success, or customer-facing technical teams
- Deep experience with public cloud platforms including Azure, AWS, and/or GCP, with solid understanding of cloud-native data, analytics, AI/ML, security, networking, and operational architectures
- Experience managing customer-facing technical teams responsible for adoption, onboarding, implementation success, and business outcome realization
- Working knowledge of modern engineering and platform technologies including Python, Kubernetes, CI/CD, Infrastructure-as-Code, APIs, and automation frameworks
- Solid understanding of enterprise data and AI platforms such as Databricks, Snowflake, Microsoft Fabric, and modern analytics, AI/ML, and data product ecosystems
- Proven success leading enterprise adoption, customer success, digital transformation, platform modernization, or technology enablement initiatives
- Certification in a cloud platform (AWS, GCP, Azure)

Experience delivering AI/GenAI, advanced analytics, data products, modernization, or platform transformation initiatives
Experience establishing Centers of Excellence (CoE), platform communities, developer enablement programs, or customer success organizations
Experience working with platform product management, FinOps, governance, and enterprise-scale operating models
Experience in healthcare, financial services, or other highly regulated environments

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes.

📌 Manager, Software Engineering (ML) (Secunderabad)
🏢 Optum
📍 Secunderabad