The MetLife EMEA Technology organization is evolving to enable MetLife's New Frontier strategy. With a strong vision in place, we are a function focused on driving digital technology strategies for key technology functions within MetLife including. In partnership with our business leaders, we develop and deliver seamless technology experiences to our employees across the entire employee lifecycle. Our vision and mission is to create innovative, transformative and contemporary technology solutions to empower our leaders and employees so they can focus on what matters most, our customers. We are technologists with strong business acumen focused on developing our talent to continually transform and innovate.
Technical Functional Analyst who can provide support in the execution of projects that include a technical component. This is a hands-on delivery role focused on functional analysis, system behavior definition, and technical collaboration within MetLife's technology landscape. Acting at the intersection of business, IT delivery, and vendors, the analyst ensures solutions are technically feasible, well-specified, and aligned with MetLife's New Frontier strategy by improving solution quality, reducing rework, and enabling predictable delivery.
Internal Stake Holder – EMEA ART Leader, ART Leadership team, India EMEA Technology AVP, and Business process Owners for EMEA Technology.
Provide support for software applications by troubleshooting issues and implementing new functionalities.
Lead technical discovery and requirements workshops focused on system behavior, data flows, integrations, and business rules.
Create detailed, implementation-ready functional specifications, user stories,



acceptance criteria, and process definitions.
Technical specification of data model from different database repositories.
Create analysis documents, testing documentation, and user manuals.
Ensure that effective risk management is integrated into daily activities, in accordance with MetLife policies, and escalate relevant topics to the manager or the risk function.
Oversee functional gap analysis between business needs and existing systems, identifying configuration vs. Bachelor of Computer Science or equivalent.
Strong experience as a Technical Analyst
Solid understanding of SDLC, Agile/Scrum, or Waterfall methodologies
Experience working with development teams, APIs, databases, and enterprise systems
Main Skill: Experience with Agile tools such as Jira, Confluence, or Azure DevOps
Excellent planning, leadership, and project control skills
A working understanding of AI concepts and experience leveraging productivity tools to support effective, data driven work.
Knowledge on API testing tool like Postman.
Exposure to cloud platforms (Azure, AWS, GCP)
Strong experience in functional specification writing including business rules, data mappings, and interface behaviour.
Solid understanding of system integrations including REST APIs, web services, and message-based integration.
Working knowledge of SQL for data validation, analysis, and troubleshooting.
Hands-on experience with JIRA, Azure DevOps, and ServiceNow for requirements, testing, and incident management.
Prior experience in Insurance domain.
Advanced Experience
Agile Practices
Product/Business/Industry experience
Cloud Native Technologies

📌 Senior IT Technical Analyst (Pune)
🏢 MetLife
📍 Pune