About Blackhawk Network:

Today, through BHN's single global platform, businesses of all kinds can tap into the world's largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN's network spans the globe with more than 400,000 consumer touchpoints. Our Operations Command Centre (OCC) is looking for a Platform Engineer with strong technical foundations, exceptional problem-solving ability, and a passion for building reliable systems.

This is not a traditional Platform Engineering or NOC role.

You'll split your time between engineering solutions and operating our production platforms—maintaining the health of BHN's production services while building the automation, observability, and AI-driven capabilities that make incidents less frequent, easier to diagnose, and faster to resolve.

As part of the OCC, you'll play an active role in Major Incident Management, partnering with engineering teams to diagnose and restore production services during critical incidents. Outside of incident response, you'll build dashboards, improve monitoring, develop automation, analyse operational data, and engineer intelligent tooling that continuously improves platform reliability.

This role provides exceptional exposure to large-scale distributed systems, cloud infrastructure, Kubernetes, CI/CD, observability platforms, automation, AI-assisted software development, and production engineering.

If you're naturally curious, enjoy solving complex technical problems, and want to accelerate your engineering career, we'd love to hear from you

Major Incident Response & Production Operations

Participate in the 24×7 on-call rotation supporting BHN's production platforms.





Identify recurring operational pain points and engineer permanent solutions.

Platform Engineering & Automation

Develop automation that reduces manual operational effort.

Build internal engineering tools that improve developer productivity and platform reliability.

Improve CI/CD pipelines and deployment safety.

Build self-service capabilities for engineering teams.

Continuously improve platform reliability through engineering rather than manual intervention.

Observability & Reliability Engineering

Develop operational KPIs and engineering health metrics.

Use operational data to drive engineering decisions and improve platform resilience.

AI Engineering & Intelligent Operations

Use AI-assisted software development tools to improve engineering productivity.

Develop AI-powered incident summarisation and communication capabilities.

Build intelligent root cause analysis and diagnostic tooling.

Create operational copilots and engineering assistants.

Enhance alerts with contextual intelligence.

Build AI-driven orchestration and auto-remediation capabilities.

Develop engineering knowledge systems that improve troubleshooting and accelerate learning.

You'll Gain Experience Across

Cloud Infrastructure (AWS)

Kubernetes

CI/CD Engineering

Observability & Monitoring

Production Operations

Reliability Engineering (SRE)

Automation Engineering

AI Engineering

Bachelor's degree in Computer Science , Engineering, or equivalent practical experience.

Experience in Platform Engineering, DevOps, Site Reliability Engineering (SRE), Infrastructure Engineering, Technical Operations, or a similar technical role.

Strong Linux fundamentals.

Experience with AWS or another major cloud platform.

Experience with Git and modern software development workflows.

Basic scripting experience using Python, Bash, or a similar language.

Experience using up-to-date AI engineering tools such as GitHub Copilot, Cursor, Claude, or similar AI-assisted development platforms

📌 AWS Devops Platform Engineer (Permanent) (Bengaluru)
🏢 Blackhawk Network India
📍 Bengaluru