Company DescriptionRaffles JaipurJob DescriptionKey Areas:1. Knowledge2. Service3. Operations4. Leadership5. Human Resource Responsibilities6. Financial Responsibilities7. Occupational Health and Safety (OH&S;) Responsibilities8. ValuesSpecial Note:The attached key areas, responsibilities and activities reflect the items considered necessary to describe the principal functions of the job identified and shall not be construed as a detailed description of all the work requirements that may be inherent in the jobSECTION TWO: KEY AREASPosition Director of HousekeepingRESPONSIBILITIES ACTIVITIES1. Knowledge2. Service3. Operations4. Leadership 5. Human Resource Responsibilities6. Financial Responsibilities7. Occupational Health and Safety (OH&S;) Responsibilities8.ValuesCompiling Standard Operating Procedures for all areas of responsibility and ensuring that they are periodically updatedEnsure that all auditing and reporting standards are communicated to and complied with by personnel· Ensure that guests benefit from a flawless cleaning product and that the services offered by housekeeping staff are provided in a timely manner· Ensure that all quality standards are adhered to and that policies and procedures are consistently implemented· Conduct quality control audits in all areas of the hotel under its responsibility and share the results with the team,



including superiors.· Work with the hotel's Technical Department to keep areas to the highest standards and help plan periodic property maintenance followed by spring cleaning.· Coordinate the department's activities with other departments to facilitate and increase communication and guest satisfaction levels· Conduct monthly staff meetings and daily briefings with operational managers· Manage all external contractors related to their department by ensuring they comply with all hotel policies· To ensure that staff cadres are produced in accordance with business requirements· Supervise laundry and uniform, floral and decoration service operations· Perform related tasks and assigned special projects, including task managementLead and guide Housekeeping team to provide best service to all team membersParticipate in coaching and counseling Ensure solid leadership practices to actualize an individualized approach to motivation and recognition processesWork with all departments on the development and utilization of incentive and other types of motivational programsTransfer of knowledge and responsibility to other team members to improve the team experience, and create a shadow cabinet.Plan for future staffing needs, conducting recruitment in line with company guidelinesConduct training needs analysis of Housekeeping staff and ensure training programmers are designed and implemented to meet these needsConduct probation and annual appraisals in line with company guidelinesCoach,



counsel and discipline staff to enhance performanceEstablish a productive work schedule in line with local labor lawPrepare all departmental budgets and manage all operational costs within budgetsMonitor and control inventories for operating equipment including linen, crockery and glassware where applicableManage operating expenses to minimize cost whilst providing excellent guest services and being responsible for all major operating expenses and manage the business against profit projection.Ensure all OH&S; legislation, policies and procedures are adhered toBe familiar with property safety, first aid and fire and emergency proceduresLog security incidents and accidents in accordance with hotel requirementsEnsure that employees aware of all fire and evacuation procedures as well as healt and safety requirements.AuthenticityHumilityExcellenceGenerosityGraciousnessStewardshipSECTION THREE: JOB SPECIFICATIONSPosition Director of HousekeepingCHARACTERISTICSREQUIREDESSENTIALDESIRABLEPHYSICALNeat appearanceArticulateGood PostureLANGUAGESOral and written fluency in EnglishLocal languageOther languagesQUALIFICATIONS /TRAININGDegree in Hotel ManagementGood Housekeeping knowledgeWORK EXPERIENCEAt least 2 years’ experience in a similar position10 or more years’ experienceDISPOSITIONLeadership; Relationships;Character; PotentialGood organizational skillsGood level of engagement with guestsGood knowledge of Housekeeping OperationsOTHERSMust be able to lead and manage a team and have previous experience of doing soKnowledge of Opera Property Management System would be desirableMust be proficient in Microsoft Office

📌 Executive Housekeeper (Jaipur)
🏢 Accor
📍 Jaipur