Job Summary
Operations Management , Meeting Client SLA and internal metrics , People Management , Kaizen & Innovation , Solution Mindset
Key Responsibilities
1. Brining Recent Ideas And Innovation For Process Development And Overall Organizational Progress.
2. Improve The Operational Systems, Processes And Policies In Support Of Organizations Mission - Specifically, Support Better Management Reporting, Information Flow And Management, Business Process And Organizational Planning
3. Individual Should Have Ability To Provide Solutions Commensurate With The Customersâ Needs Within The Ambit Of The Given Workplace So As To Lead To Business Results.
4. Supervise And Coach Team Leaders, Managers On Weekly Basis
5. Understand Client Requirements And Accountable In Ensuring Support Team Is Meeting Client Expectations
Skill Requirements
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Must Have Skill
Good to Have Skill
LTC- Cash Apps
Other Requirements
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📌 Service Delivery Lead (India)
🏢 HCLTech
📍 India