Job Title : SMT Field Service Engineer

Company: Ecopmin Technologies Pvt. Ltd.
Department: Service & Technical Support
Designation: Assistant Manager – Service
Location: Chennai
Experience: 6–9 Years
Employment Type: Full-Time
Industry: Electronics Manufacturing / SMT / EMS Equipment

Job Summary

We are looking for a technically strong and experienced Assistant Manager – Service to manage SMT equipment service operations, customer support, machine installation, commissioning, troubleshooting and maintenance activities.

The candidate should possess solid hands-on experience in SMT machines, PCBA manufacturing, electronics troubleshooting and equipment maintenance, along with the ability to coordinate service engineers, handle customer escalations and ensure timely resolution of technical issues.

Key Responsibilities

1. Technical Service & Equipment Management

- Manage installation, commissioning and troubleshooting of SMT machines and electronics manufacturing equipment.
- Handle technical issues related to Pick & Place machines, Solder Paste Printers, SPI, AOI and other SMT equipment.
- Ensure preventive and corrective maintenance activities are completed on schedule.
- Lead machine breakdown analysis, fault diagnosis and technical problem resolution.
- Support machine programming, calibration, setup optimization and performance improvement.

2. Team Management & Coordination

- Coordinate and guide service engineers and technicians across customer locations.
- Allocate service calls and monitor engineer deployment.
- Track service response time, breakdown resolution time and customer satisfaction.
- Provide technical guidance and training to service team members.




- Monitor service team productivity and ensure timely completion of assigned activities.

3. Customer Relationship Management

- Handle customer technical queries, escalations and service complaints.
- Coordinate with customers for installation, maintenance and machine support.
- Conduct technical discussions and provide appropriate solutions.
- Maintain strong customer relationships and ensure service quality.
- Support customer visits, technical demonstrations and equipment evaluations.

4. Service Operations & Reporting

- Prepare and review service reports, breakdown reports and maintenance records.
- Monitor service KPIs, pending service calls and resolution timelines.
- Coordinate spare parts requirements and service inventory.
- Maintain equipment service history and customer maintenance records.
- Identify recurring technical issues and implement corrective actions.

5. Process Improvement

- Identify opportunities to improve equipment performance and service efficiency.
- Implement root cause analysis (RCA), CAPA and preventive measures.
- Support machine upgrades, technical improvements and process optimization.
- Coordinate with internal engineering, production and technical teams.

Technical Skills Required

- Strong knowledge of SMT manufacturing processes and PCBA assembly.
- Hands-on experience with Panasonic, Yamaha, JUKI or similar SMT machines.
- Knowledge of Pick & Place, Solder Paste Printer, SPI,



AOI and Reflow equipment.
- Expertise in electronics troubleshooting, circuit analysis and schematic interpretation.
- Knowledge of machine installation, commissioning and preventive maintenance.
- Understanding of machine programming, calibration and breakdown analysis.
- Knowledge of RCA, CAPA and maintenance planning.

Educational Qualification

- B.E / B.Tech / Diploma in Electronics, Electrical, ECE or EEE.

Experience Requirements

- 6–9 years of experience in SMT equipment service, electronics manufacturing or technical support.
- Experience in machine installation, commissioning and customer-site troubleshooting.
- Previous experience coordinating service engineers or leading technical activities.
- Experience handling customer escalations and service operations.
- Willingness to travel to customer locations across India.

Preferred Candidate Profile

- Strong technical and problem-solving abilities.
- Good leadership and team coordination skills.
- Excellent customer communication and escalation management.
- Ability to manage multiple service activities and priorities.
- Strong ownership of service delivery and customer satisfaction.

Key Performance Indicators (KPIs):

- Customer complaint resolution time.
- Machine uptime and breakdown reduction.
- Preventive maintenance completion.
- Service response and resolution time.
- Customer satisfaction.
- Service team productivity.
- Repeat breakdown reduction.

Contact Person: Joesan HR
Contact Number: (phone hidden) / (phone hidden) / (phone hidden)
Email: [email protected]

Pay: ₹45,000.00 - ₹65,000.00 per month

Benefits:

- Health insurance
- Provident Fund

Work Location: In person

📌 SMT Field Service Engineer (Pune)
🏢 Ecopmin Technologies Private
📍 Pune