Pay: Up to ₹25,000.00 per month

Job description:

JOB DESCRIPTION – TELE-COUNSELLER

Position: Team Lead – Tele-Counselling
Department: Admissions
Employment Type: Full-Time
Location: Noida
Experience: 0–5 Years
Salary: up to 25k per month

About the Role

We are looking for a proactive and target-oriented Tele-Counselor to manage the tele-counselling , drive student admissions, monitor calling performance, and ensure effective follow-ups with prospective students.

Key Roles & Responsibilities

- Team Management: Lead, guide, and motivate the tele-counselling team to achieve admission and calling targets.
- Admission Counselling: Ensure effective counselling of prospective students regarding courses, eligibility criteria, admission procedures, and fee structures.
- Target Achievement: Monitor individual and team performance to achieve monthly admission and conversion targets.
- Lead Management: Allocate leads, track follow-ups, and ensure timely communication with prospective students.
- Performance Monitoring: Review daily calling reports, lead conversion ratios, and counsellor productivity.
- Training & Development: Train team members on communication skills, counselling techniques, objection handling, and follow-up strategies.
- Reporting: Prepare daily, weekly, and monthly performance reports for management.
- Coordination: Coordinate with the admissions and marketing teams to improve lead quality and conversion rates.
- Student Relationship Management:



Ensure qualified communication and a positive experience for prospective students.
- Process Compliance: Maintain accurate records of calls, enquiries, follow-ups, and admission status in the CRM or designated tracking system.

Required Qualifications & Skills

- Graduate in any discipline; a postgraduate qualification will be an added advantage.
- 0–5 years of experience in tele-counselling, admissions, tele sales, or a related field.
- Prior experience handling and supervising a team is mandatory.
- Excellent verbal communication and interpersonal skills.
- Strong leadership, team management, and problem-solving abilities.
- Target-oriented approach with good follow-up and conversion skills.
- Proficiency in MS Excel, CRM tools, and reporting systems.
- Experience in the education sector or college/university admissions will be preferred.

Key Performance Indicators (KPIs)

- Monthly admission and lead conversion targets.
- Team calling productivity and follow-up efficiency.
- Lead-to-admission conversion ratio.
- Quality of counselling and student feedback.
- Accuracy and timely submission of performance reports.

Preferred Candidate: A confident, result-oriented professional with strong communication and leadership skills who can manage a team effectively and drive student admissions.

Benefits:

- Paid sick time

Work Location: In person

Pay: Up to ₹25,000.00 per month

Application Question(s):

- Can you speak English fluently?
- Current CTC?
- Expected CTC?

Work Location: In person

📌 Tele counsellor (Noida)
🏢 Avviare Educational Hub
📍 Noida