Job Summary

Key responsibilities include coordinating with cross-functional teams, vendors, and stakeholders to ensure timely resolution of incidents, service requests, and operational issues. The Service Delivery Manager oversees service governance, conducts regular performance reviews, prepares operational reports, and ensures compliance with organizational policies and regulatory requirements. The role also involves risk management, change management, capacity planning, and implementation of best practices to enhance service reliability and customer experience.

Key Responsibilities

Key responsibilities include coordinating with cross-functional teams, vendors, and stakeholders to ensure timely resolution of incidents, service requests, and operational issues. The Service Delivery Manager oversees service governance, conducts regular performance reviews, prepares operational reports, and ensures compliance with organizational policies and regulatory requirements. The role also involves risk management, change management, capacity planning, and implementation of best practices to enhance service reliability and customer experience.

Skill Requirements

Key responsibilities include coordinating with cross-functional teams, vendors,



and stakeholders to ensure timely resolution of incidents, service requests, and operational issues. The Service Delivery Manager oversees service governance, conducts regular performance reviews, prepares operational reports, and ensures compliance with organizational policies and regulatory requirements. The role also involves risk management, change management, capacity planning, and implementation of best practices to enhance service reliability and customer experience.

Must Have Skill

Service Delivery Management

Valuable to Have Skill

Other Requirements

Key responsibilities include coordinating with cross-functional teams, vendors, and stakeholders to ensure timely resolution of incidents, service requests, and operational issues. The Service Delivery Manager oversees service governance, conducts regular performance reviews, prepares operational reports, and ensures compliance with organizational policies and regulatory requirements. The role also involves risk management, change management, capacity planning, and implementation of best practices to enhance service reliability and customer experience.

📌 Service Delivery Manager (DFS) (India)
🏢 HCLTech
📍 India