The Sales & CRM Executive will be responsible for converting bridal enquiries into confirmed bookings and maintaining a strong relationship with brides throughout the customer journey. The role combines bridal package sales, customer relationship management, collection of wedding-related information, and coordination with internal teams to ensure a smooth and personalized bridal experience.

Key Responsibilities

1. Sales & Lead Conversion

- Handle bridal enquiries received through calls, WhatsApp, social media, and other channels.
- Understand the bride’s requirements and recommend suitable bridal packages and services.
- Explain package details, pricing, inclusions, terms, and available options clearly.
- Follow up with prospective brides and convert enquiries into confirmed bookings.
- Maintain proper records of leads, follow-ups, quotations, and booking status.
- Achieve assigned monthly sales and booking targets.
- Identify opportunities for upselling additional bridal services or packages.

2. Customer Relationship Management

- Maintain regular and professional communication with brides from booking confirmation until the wedding date.
- Build a positive and trustworthy relationship with each bride.
- Act as the primary point of contact for bride-related requirements and updates.
- Respond promptly to customer queries and coordinate with relevant departments when required.
- Ensure the bride receives timely updates regarding services, schedules, and arrangements.
- Collect and maintain customer feedback and identify areas for improvement.

3. Bride & Wedding Details Collection

Collect and maintain all necessary information from confirmed brides, including:

- Bride's contact details
- Wedding date and event schedule
- Wedding location and venue details
- Getting-ready location




- Reception/other event locations, if applicable
- Bride's photographs and reference images
- Required bridal services and package selection
- Special requirements or preferences
- Family/contact person details where required
- Any other information necessary for service execution

4. Staff Allocation & Coordination

- Collect the required information for proper staff allocation.
- Coordinate with the Operations/Bridal team regarding the assigned makeup artists, hairstylists, saree drapists, and other required staff.
- Ensure staff requirements are communicated accurately and on time.
- Update the bride regarding assigned team members and service schedules when required.
- Follow up internally to ensure the confirmed service requirements are properly arranged before the wedding.

5. Booking & Documentation

- Maintain accurate and updated CRM records for all bridal customers.
- Ensure all booking details and customer information are properly documented.
- Track booking status, pending payments, requirements, and important follow-up dates.
- Maintain a complete customer profile from enquiry to service completion.
- Ensure no key customer or wedding information is missed before execution.

Preferred Qualifications

- Bachelor's degree or equivalent qualification
- English Communication is mandatory
- fresher/1–2 years of experience in Sales, CRM, Customer Service, Wedding/Bridal Services, Hospitality, or a related field
- Experience in beauty, bridal, wedding, or service-based businesses will be an advantage.

Pay: ₹20,000.00 - ₹22,000.00 per month

Benefits:

- Cell phone reimbursement
- Internet reimbursement

Ability to commute/relocate:

- Calicut, Kerala: Reliably commute or planning to relocate before starting work (Required)

Language:

- English (Required)

Work Location: In person

📌 Sales executive cum CRM (Kozhikode)
🏢 Nizan Beauty Ventures
📍 Kozhikode