- Handle customer enquiries through phone calls, WhatsApp, emails, and other platforms.
- Maintain and update customer details in the CRM software.
- Follow up with new leads and existing customers regularly.
- Coordinate with the sales and marketing teams.
- Schedule site visits and property appointments for customers.
- Update lead status and maintain accurate customer records.
- Contact customers to understand their requirements and property preferences.
- Provide project details, pricing, and other information to customers.
- Track customer feedback and follow up on interested clients.
- Prepare daily, weekly, and monthly CRM reports.
- Ensure timely follow-up with all potential customers.
- Maintain good customer relationships and provide excellent customer service.
- Coordinate with customers until the booking and documentation process is completed.
- Handle customer complaints and resolve issues professionally.
Required Skills
- Good communication and interpersonal skills.
- Basic computer knowledge (MS Excel, Word).
- Knowledge of CRM software.
- Good telephone and customer-handling skills.
- Ability to manage multiple customer enquiries.
- Strong follow-up and coordination skills.
- Basic knowledge of the real estate industry is preferred.
Qualifications
- Any Degree / Diploma.
- Experience in Real Estate CRM or Customer Support will be an added advantage.
Key Performance Indicators (KPI)
- Number of customer follow-ups completed.
- Lead conversion and site visit coordination.
- Customer satisfaction.
- Accuracy of CRM data.
- Timely updating of customer information.
Pay: ₹20,000.00 - ₹30,000.00 per month
Advantages:
- Provident Fund
Ability to commute/relocate:
- Guduvanchery Lake, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- Higher Secondary(12th Pass) (Preferred)
Experience:
- Customer relationship management: 1 year (Preferred)