Job Description – Manager – Quality

Location: Ovum Hospitals, Bengaluru

Job Summary:

We are looking for an experienced Manager – Quality to oversee and strengthen quality management systems across hospital operations, ensuring compliance with NABH standards, patient safety protocols, and healthcare regulatory requirements.

Key Responsibilities:

- Develop, implement, and monitor hospital quality policies, procedures, and standards.
- Ensure compliance with NABH accreditation standards and applicable healthcare regulations.
- Conduct internal audits, quality inspections, and periodic assessments across departments.
- Monitor and analyse quality indicators, patient safety incidents, and clinical outcomes.
- Coordinate Root Cause Analysis (RCA) and Corrective and Preventive Actions (CAPA).
- Organise quality improvement initiatives and staff training programs.
- Monitor patient feedback,



complaints, and service quality.
- Coordinate with clinical, nursing, and administrative teams to ensure quality standards.
- Prepare quality reports, audit findings, and management review presentations.

Eligibility Criteria:

- Qualification: BSc / MSc Nursing, BHA / MHA or relevant healthcare qualification.
- Experience: 5–8 years of experience in hospital quality management.
- Robust knowledge of NABH standards, hospital audits, and quality assurance processes.
- Excellent communication, coordination, and documentation skills.

Preferred: Candidates with hands-on experience in NABH accreditation and hospital quality management.

Work Location: In person

📌 Manager Quality (Bengaluru)
🏢 Ovum Hospital
📍 Bengaluru