JOB DESCRIPTION

Insurance Claims Executive

Department: Insurance Operations / Claims Management

Experience: 2–4 years

Employment Type: Full-time

Job Summary

We are seeking an experienced Insurance Claims Executive to manage customer-related and corporate insurance

claims from registration through settlement and closure. The role requires strong claims documentation, insurer

and broker coordination, follow-up, reporting, and process-improvement skills.

Key Responsibilities

- Manage the end-to-end claims lifecycle, including claim registration, documentation, submission, assessment,

approval, settlement, reconciliation, and closure.

- Handle customer claims related to loan protection, health, job loss, and other applicable insurance products.

- Coordinate claims under corporate insurance policies, including Directors and Officers (D&O;), cyber insurance,

employee-related insurance, and other applicable covers.

- Review claim documents for completeness and coordinate with customers and internal teams to obtain missing

information or clarifications.

- Liaise with insurers and brokers on pending, delayed, partially approved, or rejected claims and seek reconsideration

wherever appropriate.

- Provide claim status updates to customers and internal stakeholders and escalate cases requiring intervention.

- Maintain a centralized claim tracker covering received, submitted, pending, approved, rejected, settled, and closed

claims.

- Monitor claim ageing, turnaround times, outstanding documents, and settlement status.

- Coordinate with Finance and relevant teams to verify settlements and complete reconciliation and closure.

- Prepare periodic MIS reports on claim volumes, status, ageing, delays, rejections, and settlements.





- Develop and maintain claim SOPs, documentation checklists, escalation matrices, and process guidelines.

- Identify root causes of claim delays and rejections, recommend corrective actions, and maintain accurate records for

internal reviews and audits.

Candidate Requirements

- Graduate in any discipline; qualifications in insurance, finance, commerce, or business administration are preferred.

- 2–4 years of experience in insurance claims management, insurance operations, corporate insurance servicing, or

claims coordination.

- Strong understanding of policy wording, coverage, exclusions, claim documentation, assessment, and settlement

procedures.

- Hands-on experience coordinating with insurers, brokers, customers, and internal stakeholders.

- Robust analytical, negotiation, follow-up, and problem-solving skills.

- Proficiency in MS Excel, claim tracking, documentation, and MIS reporting.

- Ability to manage multiple claims and prioritize cases based on urgency and ageing.

- Experience with health, loan protection, employee-related, D&O;, cyber, or other corporate insurance claims is an

advantage.

Key Competencies

- End-to-end claims coordination and management

- Insurance policy interpretation and documentation

- Stakeholder management and escalation handling

- Analytical thinking and issue resolution

- MIS reporting, reconciliation, and process improvement

Preferred Candidate Profile

Candidates with practical experience in claims processing, insurer follow-ups, documentation, and settlement

coordination are preferred. Exposure to both customer/retail claims and corporate insurance claims will be an

added advantage.

Pay: ₹25,000.00 - ₹40,000.00 per month

Benefits:

- Health insurance
- Provident Fund

Work Location: In person

📌 Insurance Claims Executive (Thaltej)
🏢 Chinmay Finlease
📍 Thaltej