- Welcome patients and provide a warm, professional reception experience.
- Schedule and manage regular patient appointments.
- Coordinate doctor consultations and treatment schedules.
- Ensure smooth patient flow and minimise waiting time.
- Maintain a hassle-free and comfortable patient experience.
- Explain treatment packages, offers and available services to patients.
- Convince and convert patients into treatment packages through effective communication.
- Coordinate with doctors, nurses and other staff for smooth clinic operations.
- Handle billing, payments and appointment records.
- Maintain patient databases and daily reports.
- Follow up with patients regarding upcoming appointments and pending treatments.
Requirements
- Excellent communication skills in Tamil and English.
- Positive interpersonal and convincing skills.
- Basic computer knowledge and Excel/CRM familiarity.
- Strong organisational and multitasking abilities.
- Previous experience in hospitals, clinics or healthcare administration preferred.
- Professional, patient-friendly and responsible attitude.