Job Title: Customer Relationship Executive
Department: Sales / Customer Service
Experience: 1–3 Years
Job Summary
We are looking for a customer-focused and enthusiastic Customer Relationship Executive to manage customer interactions, build long-term relationships, resolve customer queries, and ensure high levels of customer satisfaction and retention.
Key Responsibilities
- Build and maintain strong relationships with existing and potential customers.
- Handle customer inquiries, complaints, and requests through calls, emails, WhatsApp, or in-person interactions.
- Follow up with customers to ensure satisfaction and timely resolution of issues.
- Maintain accurate customer records and update information in the CRM system.
- Identify opportunities for repeat business, upselling, and cross-selling.
- Collect customer feedback and suggest improvements in service quality.
- Meet assigned customer satisfaction, follow-up, and retention targets.
- Prepare regular reports on customer interactions and relationship activities.
Required Skills
- Excellent verbal and written communication skills.
- Robust interpersonal and relationship-building abilities.
- Good problem-solving and negotiation skills.
- Customer-oriented attitude with a professional approach.
- Basic computer knowledge, including MS Office and CRM software.
Pay: ₹240,000.00 - ₹360,000.00 per year
Benefits:
- Cell phone reimbursement
- Paid sick time
- Provident Fund