Key Responsibilities

- Handle inbound and outbound calls, emails, and customer inquiries related to US healthcare services.
- Assist patients, healthcare providers, insurance members, or clients with their queries.
- Provide information regarding insurance eligibility, advantages, depending on the assigned process.
- Resolve customer concerns professionally and within defined turnaround times.
- Maintain accurate customer records and update information in the CRM or relevant systems.
- Coordinate with internal departments to resolve complex issues.
- Follow HIPAA guidelines and maintain the confidentiality of sensitive healthcare information.
- Meet daily performance targets, including quality, productivity, customer satisfaction, and attendance.
- Escalate unresolved issues to the appropriate department or supervisor.
- Maintain professional communication and deliver a positive customer experience.

Eligibility Criteria

- Minimum qualification: Graduate (as per company requirements).
- Fresher and experienced candidates may apply.
- Good verbal and written communication skills in English.
- Basic computer knowledge and familiarity with MS Office.




- Strong problem-solving, listening, and customer-handling skills.
- Willingness to work in night shifts.
- Ability to work in a target-driven environment.

Preferred Skills

- Experience in customer support, BPO, or international voice processes.
- Knowledge of US healthcare, medical billing, insurance claims, or eligibility verification.
- Familiarity with CRM tools and healthcare platforms is an advantage.
- Understanding of HIPAA and healthcare data privacy requirements.

Salary and Benefits

- Salary: As per experience and company standards.
- Night-shift allowance, if applicable.
- Training and career development opportunities.
- Additional benefits as per company policy.

Ideal Candidates:

customer-oriented professional with strong communication skills, attention to detail, a positive attitude, and a willingness to learn US healthcare processes while delivering excellent client support.

Pay: ₹11,000.00 - ₹28,000.00 per month

Benefits:

- Provident Fund

Work Location: In person

📌 Client Support Executive (Narhe)
🏢 TalentNest Solutions
📍 Narhe