Job Summary

EDUCATION

- Bachelor’s degree B. Com/M. Com/MBA (Finance only)

EXPERIENCE

- 10–12 years of experience in Order-to-Cash (OTC) billing, including dispute resolution.
- Strong working knowledge with SAP or any billing related ERP system
- 5+ years of team management experience with a minimum span of 20-25 resources
- Exposure to managing Utility Clients will be an added advantage

Key Responsibilities

- Proficient in MS Office (Excel, Word, PowerPoint), with strong analytical skills.
- Strong customer-centric approach with focus on service excellence.
- Ability to quickly adapt to new processes and systems
- Excellent multitasking, prioritization, and problem-solving skills.
- Solid organizational, time management, and stakeholder management abilities.
- Effective communication skills with the ability to collaborate across teams and influence outcomes.

Skill Requirements

- Lead to a team of Billing specialists and ensure end to end ownership of Billing Operations
- Ensure team adherence to KPIs, SLAs on a daily, weekly and monthly basis




- Drive team productivity as outlined in the performance scorecard
- Manage staffing requirements daily based on volume inflow
- Ensure timely and accurate invoice submission by Billing Specialist in line with contractual obligations
- Act as the primary escalation point for unresolved issues, providing guidance and resolution support to the team.
- Analyse, review, and approve billing adjustments and corrections to ensure accurate invoicing.
- Identify and drive process improvements, automation opportunities in existing processes
- Drive employee engagement and development initiatives for the team
- Ensure team attrition is effectively managed to avoid any service delivery impact

Must Have Skill

Client Reporting & Statement,Operations Management,Service Delivery Management,Profitability & Cost Management

Good to Have Skill

Other Requirements

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📌 Service Delivery Manager (DPO) (India)
🏢 HCLTech
📍 India