Job Summary

The Billing Team’s agent objective is to achieve the billing targets set for his/her group. Following defined invoicing processes to correctly Invoice all outstanding charges at respective dates in such a way that both external and internal customers are 100% satisfied.

Key components of success will include:

- Achievement of monthly/quarterly targets and SLA
- Regular communication to Team Leader
- Robust escalation process.
- Resilient under pressure and ability to quickly adapt to unforeseen work demands.
- Committed approach to team work.

Key Responsibilities

- Ensure unbilled items are issued in a timely manner in line with targets/SLA’s set.
- Daily validation & clearance of meter reading errors, contract errors, Partner Portal errors which are causing unbilled items.
- Monitoring of billing holds
- CFM activity
- Manual meter reading entry on behalf of customers/Partners
- Idenifying system issues and logging Solution Manger tickets to resolve
- Ensure business targets on billing completeness, quality and timeliness are achieved.
- Driving connectivity to ensure billing quality
- Promote Portal usage – self-service for meter reading entry
- Able to work under pressure and reach targets to the best of your abilities.




- Where problems cannot be personally resolved use judgement to forward issue’s as appropriate and manage their timely resolution.
- Escalate, to the next level, any unresolved billing issue’ s in a timely manner.
- And any ad hoc duties as required.
- To ensure compliance with T&C;’s and Business Rules and absolute compliance with corporate guidelines encompassing in particular ethical and financial rules.
- To ensure strict adherence to IC & Sarbox requirements

Skill Requirements

- University Level education (desirable)
- Min of 3 years’ experience of Pan-European OTC Environment
- Proven track record in meeting targets and SLA’s.
- PC literacy, particularly in MS Office (Windows NT).
- Demonstrate a customer focused orientation
- Excellent analytical and problem solving skills.

Must Have Skill

LTC- Billing / Invoice

Good to Have Skill

Other Requirements

- Fluency in (specific language), both written and verbal.
- Results / Target driven
- Self-motivated and willing to learn new skills
- Team Player
- Ability to work on own initiative
- Adaptable to a changing environment & versatile with regard to working patterns
- Excellent communication and negotiation skills
- Excellent Customer Care skills

Computer literate

📌 Senior Process Associate (India)
🏢 HCLTech
📍 India