31 Oct
|
Freshleaf Teas
|
Ludhiana
31 Oct
Freshleaf Teas
Ludhiana
Key Responsibilities
- Handle customer queries through phone calls, WhatsApp, email, and other communication channels.
- Respond to customer complaints, feedback, and product-related queries professionally.
- Coordinate with sales, dispatch, and operations teams to ensure timely order processing and delivery.
- Maintain customer records, order details, complaints, and follow-up reports.
- Follow up with customers regarding pending orders, delivery issues, and resolutions.
- Assist customers with product information, pricing, availability, and order status.
- Build positive customer relationships and ensure customer satisfaction.
- Escalate complex issues to the concerned department or reporting manager.
- Maintain daily customer interaction and complaint reports.
Pay: ₹15,000.00 - ₹20,000.00 per month
Perks:
- Paid time off
Work Location: In person
📌 Customer Care Executive (Ludhiana)
🏢 Freshleaf Teas
📍 Ludhiana