Job description:

Job Overview:

- Key Responsibilities: Tele-consultant
- Job Title: Tele-Consultant
- Job Summary:
- The Tele-Consultant plays a crucial role in connecting with potential patients, understanding their healthcare needs, and scheduling appointments at our clinic. This position requires excellent communication skills, a patient-centered approach, and the ability to drive appointment bookings effectively.

- Key Responsibilities:
- ● Patient Consultation: Engage in consultative conversations to understand patients'
- healthcare requirements, concerns, and preferences.
- ● Appointment Scheduling: Schedule appointments for potential patients, ensuring an
- efficient use of clinic resources and provider availability.
- ● Clinic Services: Provide information about the clinic's services, healthcare providers, and
- procedures to address patient inquiries.
- ● Appointment Follow-Up: Conduct follow-up calls to ensure patients attend their scheduled appointments and address any questions or concerns.
- ● Appointment Reminders: Send appointment reminders to confirmed patients to reduce no-show rates.
- ● Database Management: Maintain accurate and up-to-date records of potential patients, appointments, and interactions in the clinic's CRM system.
- ● Performance Targets:



Achieve and exceed performance targets related to appointment booking and patient engagement.
- ● Patient Feedback: Gather feedback and suggestions from potential patients to improve appointment booking processes and services.
- ● Training and Development: Participate in ongoing training and development to stay updated on clinic services and communication techniques.

Qualifications:

High school diploma or equivalent; a degree in a relevant field is a plus.

Qualification-Any Graduate.

Interested Freshers who wants to explore skills in teleconsulting, telemarketing, or a related customer engagement role Excellent communication and interpersonal skills.
Empathetic and patient-focused approach.
Proficiency in using phone systems and customer relationship management (CRM) software. Strong problem-solving and persuasion skills.

Ability to maintain patient confidentiality. Conversant in Hindi, English, Marathi or Gujarati

Job Type: Full-time

Advantages: Flexible schedule

Experience: Customer Service: 1 year (Preferred)

Language:

- English (Preferred)
- Hindi (Preferred)
- Marathi or Gujarati (Preferred)

Location: Mumbai, Maharashtra (Required)

Work Location: In person

Pay: ₹15,000.00 - ₹29,000.00 per month

Work Location: In person

📌 Telesales Executive (Mumbai)
🏢 Pravaayu Healthcare
📍 Mumbai