The position holder will be responsible for responding to emails and chat
to/from customers by ensuring proper resolution. In this role, one will be responsible to
provide concise, quality customer service in a professional, timely, and courteous
manner, and maintain communication for every interaction on the system. The ideal
candidate will need to have excellent customer sensitivity and the ability to multi-task in
a dynamic, high volume contact center environment.

Job Responsibilities:
1. Comprehend and process all email and chat correspondences from customers in a
timely manner.
2. Provide successful research resolution to all customer by replying in a prompt and
professional manner via email and chat.
3. Complete all customer care follow-ups in a timely fashion.
4.



Maintain a positive and professional working relationship with peers, management
and support resources, with a constant commitment to teamwork and
exemplary customer service.
5. Provide alternatives & Superior customer experience on emails and chat.
6. Ability to take quick decisions and respond to customer inquiries in an appropriate
manner.
7. Be nimble and flexible to serve in a multi-channel environment as per business
requirement.

Job Types: Full time, Walk-In

Pay: ₹16,000.00 - ₹22,000.00 per month

Benefits:

- Paid time off

Work Location: In person

📌 Customer Support Associate (Indore)
🏢 MMF INFOTECH
📍 Indore