Job Summary

Sr. Support Engineer -

Role Summary

Perform advanced incident analysis and release support for Siemens PLM/CAD client-side issues, installation failures, software delivery problems, and lab/release activities. Provide remote assistance to onsite lab resources and coach L1 support resources.

Key Responsibilities

- Troubleshoot Siemens customized PLM/CAD client-side issues, installation failures, software delivery issues, and release defects.
- Execute deeper diagnostics using logs, error traces, deployment status, monitoring data, and validation scripts.
- Support M0-M2 or comparable release test phases, daily software delivery checks, pre-packaging support, and remediation coordination.
- Coordinate with packaging and application teams for package readiness and defect routing.
- Support L1 with knowledge articles, resolution patterns, and ticket quality improvement.

Generic Skills / Transferable Capability

- Windows client and endpoint support
- SCCM/MECM/Intune awareness
- ServiceNow/ticketing and ITIL incident/problem/change basics
- Log collection, troubleshooting, and scripting basics
- Clear written communication and structured escalation

Customer-Specific Knowledge Areas

- Smaragd Engineering Client, Siemens NX, Teamcenter Enterprise application awareness
- Siemens customized PLM/CAD release phases and lab support model
- Customer-specific installation prerequisites and validation checks




- Packaging and software delivery dependencies
- Remote assistance to Germany onsite lab operations

Key Responsibilities

- Troubleshoot Siemens customized PLM/CAD client-side issues, installation failures, software delivery issues, and release defects.
- Execute deeper diagnostics using logs, error traces, deployment status, monitoring data, and validation scripts.
- Support M0-M2 or comparable release test phases, daily software delivery checks, pre-packaging support, and remediation coordination.
- Coordinate with packaging and application teams for package readiness and defect routing.
- Support L1 with knowledge articles, resolution patterns, and ticket quality improvement.

Skill Requirements

- Windows client and endpoint support
- SCCM/MECM/Intune awareness
- ServiceNow/ticketing and ITIL incident/problem/change basics
- Log collection, troubleshooting, and scripting basics
- Clear written communication and structured escalation

Must Have Skill

Siemens PLM

Positive to Have Skill

Other Requirements

- Smaragd Engineering Client, Siemens NX, Teamcenter Enterprise application awareness
- Siemens customized PLM/CAD release phases and lab support model
- Customer-specific installation prerequisites and validation checks
- Packaging and software delivery dependencies
- Remote assistance to Germany onsite lab operations

📌 Senior Developer - Siemens PLM (India)
🏢 HCLTech
📍 India