Assume comprehensive ownership of the account, ensuring process adherence, compliance, team performance, attendance, and a relentless pursuit of excellence.
Key Responsibilities
1. Manage Performance And Service Level Agreements (Slas) To Ensure High Customer Satisfaction From Both Internal And External Clients.
2. Plan And Coordinate Staffing Activities For Respective Processes In Accordance With Documented Policies And Procedures.
3. Effectively Manage Client Relationships To Maintain And Grow Existing Business, Ensuring Revenue Generation.
4. Manage The Budget And Schedule For Assigned Projects.
5. Coordinate Interrelated Operational Tasks Required To Support Proposed Solutions.
Skill Requirements
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Must Have Skill
Contract Management
Positive to Have Skill
Other Requirements
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📌 Senior Process Manager (India)
🏢 HCLTech
📍 India
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