Job Summary

Job Description for Collection Analyst

Skills required - Collections, Accounts Receivables, MS Office, Collections, Negotiations, Persuasion, Analysis, Time Management, Good verbal and written Communications,

Roles and Responsibility -

- Identify delinquent accounts, took appropriate action, and record pertinent notes in system.
- Communicate with sales team and client regarding account status, orders, payments & build customer relationship.
- Analyzed credit service bureau data as needed and recommended changes required to credit limit or collection actions.
- Identified high risk /delinquent accounts and initiated collection action. Action included placing orders on hold and contacting customer for payment via email and escalating it to customer in case no response received.
- Document customer contact and action taken in accounts receivable system and physical file as needed.




- Make recommendations on accounts receivable reserve for accounts within assigned portfolio.
- Provided input and details related to action taken incase account is sent to collection agency or a third-party.
- Notified sales for all delinquent accounts and any actions being taken.

- Develop customer relationships and understood how the customer fits into company strategy.
- Analysing open payments and credits before they age on account

System Knowledge – SAP, Customer portals.

- Candidate should be Ok for any shifts and RTO.

Key Responsibilities

null

Skill Requirements

null

Must Have Skill

Accounts Receivable

Valuable to Have Skill

Other Requirements

null

📌 Team Lead (India)
🏢 HCLTech
📍 India