Job Description: Chat Support Executive

Experience: 1 Year
Job Type: Full time
Department: Customer Support / Customer Service

Job Summary

We are looking for a customer-focused Chat Support Executive with at least 1 year of experience in customer service or chat support. The ideal candidate should have strong written communication skills, a problem-solving attitude, and the ability to handle customer queries professionally through live chat and email.

Key Responsibilities

- Handle customer queries and concerns through live chat and email.
- Provide accurate information about products, services, orders, and account-related issues.
- Resolve customer complaints efficiently while maintaining a positive customer experience.
- Respond to customer queries within defined turnaround times (TAT).
- Maintain accurate records of customer interactions and resolutions.
- Escalate complex issues to the appropriate department when required.
- Meet performance targets related to response time, customer satisfaction, and resolution quality.




- Follow company policies, support guidelines, and quality standards.

Required Skills & Qualifications

- Minimum 1 year of experience in chat support, customer support, or a similar role.
- Excellent written communication skills in English.
- Good typing speed with accuracy.
- Strong problem-solving and multitasking abilities.
- Basic computer knowledge and familiarity with customer support tools or CRM systems.
- Ability to handle multiple customer conversations simultaneously.
- Customer-oriented approach with patience and a professional attitude.

Preferred Candidate Profile

- Experience in international chat process.
- Familiarity with live chat platforms, ticketing systems, or CRM tools.
- Ability to work in rotational shifts, weekends, or holidays if required.

Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: In person

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