Senior Analyst - English, Arabic, Microsoft Windows (India)

Senior Analyst - English, Arabic, Microsoft Windows (India)

31 Oct
|
HCLTech
|
India

31 Oct

HCLTech

India

Job Summary

Provides first-line (L1) technical support, resolving hardware, software, and network issues for global users via phone, email, or chat.rn

Key Responsibilities

Key responsibilities include managing tickets in tools like ServiceNow, ensuring high CSAT, adhering to SLA, and utilizing troubleshooting skills for Windows/mobile devicesrn

Skill Requirements

Service Desk (English)

Must Have Skill

ARABIC,English,Microsoft Windows

Valuable to Have Skill

Other Requirements

ITIL process

📌 Senior Analyst - English, Arabic, Microsoft Windows (India)
🏢 HCLTech
📍 India

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