Job Summary

Configures and tunes document-extraction and AI capabilities, and builds the confidence-threshold logic that enables straight-through processing.

Key Responsibilities

- Configure Document Intelligence extraction models for the relevant document types (structured fields, totals, entities, limits).
- Tune extraction against real client documents; define and measure per-field accuracy and correction rates.
- Integrate extraction output into downstream verification logic and the human-in-the-loop review experience.
- Design confidence-threshold and fallback logic for straight-through processing, with reporting that justifies each automation decision.
- Advise on AI capability licensing/metering considerations.

Skill Requirements

Must-have skills & experience

- 2+ years with ServiceNow Now Assist / Document Intelligence,



or equivalent IDP platforms with transferable skills (extraction model training, confidence scoring, human-in-the-loop design).
- ServiceNow platform development fundamentals (Flow Designer, script includes) to integrate AI into workflows.
- Data-quality mindset with the ability to define and report accuracy metrics.

Nice to have

- Financial-document extraction experience (payment files, authority matrices, invoices).
- Understanding of Now Assist licensing/consumption models.
- Python or scripting for document pre-processing and test harnesses.

Must Have Skill

Generative Artificial Intelligence

Valuable to Have Skill

Other Requirements

📌 Technical Lead (India)
🏢 HCLTech
📍 India