Job Role:- Customer Support Engineer (L1 Support)

Key Responsibilities:

L1 End User & Desktop Support

- Handle L2 escalations for desktop, laptop, OS, and application issues

- Troubleshoot Windows 10/11, MS Office 365, Outlook, Teams

- Resolve Outlook OST/PST, profile, and email sync issues

Active Directory & Access Management

- User creation, modification, and deletion in Active Directory

- Password reset, account unlock, and group policy troubleshooting

- Manage shared folders, printer access, and user permissions

Network & Connectivity Support

- Basic troubleshooting of LAN, WAN, Wi-Fi, VPN

- IP configuration, DNS, DHCP troubleshooting

- Coordinate with ISP and internal network teams

CCTV Support

- Basic installation, configuration, and troubleshooting of CCTV cameras

- DVR/NVR configuration, camera connectivity, and storage issues

- Coordinate with vendors for camera maintenance and repairs

EPABX / IP Telephony

- Basic configuration and troubleshooting of EPABX systems

- Extension creation, call routing, and handset issues

- Coordinate with telecom vendors and service providers

Biometric & Access Control Systems

- Support biometric attendance and access control systems

- User enrollment, deletion,



and device synchronization

- Troubleshoot device connectivity and report issues

Asset & IT Operations

- Laptop/desktop allocation, tracking, and asset management

- OS installation, imaging, patching, and upgrades

- Vendor coordination for hardware, CCTV, EPABX, and biometric devices

Security & Compliance

- Antivirus installation and endpoint security compliance

- Basic knowledge of data backup and recovery

- Ensure adherence to IT and security policies

Documentation & Reporting

- Maintain IT documentation, SOPs, and asset records

- Prepare incident reports and Root Cause Analysis (RCA)

Qualification:- IT or relevant degree

Job Location : Chandivali, Mumbai

Relevant Experience: 2 to 4 Years

Shift: Monday to Saturday between 8 AM to 8 PM Rotational Shift. (2nd & 4th Saturday will be week off)

Salary: As per industry standards.

Industry: IT

Employment Type: Yearly Contract basis

For any further inquiries you may get back to us via e-mail / call

Pay: ₹300,000.00 - ₹360,000.00 per year

Advantages:

- Health insurance

Work Location: In person

📌 Desktop Support Engineer (Chandivali)
🏢 Swan Solutions and Services
📍 Chandivali