Position: Regional Manager – Service

Location: Chennai

CTC: ₹14 LPA

Experience: 12–15+ years in the automobile industry, with strong experience in after-sales service operations and regional team management

Job Summary - We are looking for an experienced Regional Manager – Service to lead regional service operations, drive business performance, improve customer satisfaction, and ensure operational excellence.

Key Responsibilities

* Develop and implement regional service strategies to achieve business and customer satisfaction targets.

* Oversee daily service operations, service delivery, customer support, and issue resolution.

* Manage and guide Works Managers and regional service teams.

* Build robust customer relationships and ensure customer satisfaction and loyalty.

* Monitor service KPIs, productivity, response time, resolution rates, and service quality.

* Analyse performance reports and implement corrective actions to achieve targets.

* Manage service budgets, resource allocation, operational costs, and profitability.





* Identify opportunities for service revenue growth through upselling and cross-selling.

* Coordinate with Sales, Marketing, and other stakeholders for effective service delivery.

* Drive continuous improvement, team development, and operational efficiency.

Required Skills

* Strong experience in service operations and service management.

* Proven experience in team leadership and managing service teams/Works Managers.

* Good understanding of customer relationship management, service KPIs, and business performance.

* Experience in budgeting, cost control, and operational planning.

* Excellent leadership, communication, analytical, and problem-solving skills.

Candidates with the required experience can share their updated CV to:

[email protected] / +91-XXXXXXXXXX

Pay: ₹1,000,000.00 - ₹1,400,000.00 per year

Benefits:

- Health insurance
- Provident Fund

Work Location: In person

📌 Regional Manager – Service (Chennai)
🏢 HSJB Global Solutions
📍 Chennai