Senior Support Lead (India)

Senior Support Lead (India)

31 Oct
|
HCLTech
|
India

31 Oct

HCLTech

India

Job Summary

Please find the below JD:Position Summary The ETL Administrator (L2) is responsible for ensuring the operational stability, availability, and performance of enterprise ETL platforms including Matillion, Perspectium, HVR, and DaaS. This role handles incident response, executes deployments, performs platform maintenance activities such as upgrades and certificate rotations, and conducts problem management with root cause analysis. The administrator ensures high availability through 24/7 support, data reconciliation, and proactive monitoring while collaborating across development, infrastructure, and vendor support teams. Key Responsibilities Respond to and resolve incidents across ETL platforms (Matillion, Perspectium, HVR, DaaS) within SLA requirements Perform triage and troubleshooting for data integration and ETL job failures Execute service requests including connection configurations, job scheduling, and access management Conduct data reconciliation to validate ETL job accuracy, completeness, and data quality Provide 24/7 on-call support as part of incident response rotation Execute ETL job deployments across development, test, and production environments Validate deployments through data quality checks and reconciliation testing Coordinate deployment scheduling and execute rollback procedures when needed Perform platform upgrades for Matillion, Perspectium, HVR, and DaaS solutions Execute certificate rotations, credential updates, and security compliance activities Manage ETL job scheduling, execution monitoring, and performance optimization Conduct root cause analysis for recurring incidents and data quality issues Document problem tickets with detailed technical findings and resolution steps Maintain platform configurations, runbooks,



and technical documentation Identify opportunities for automation and process improvement Required Qualifications Technical Skills: 7+ years of experience with ETL platforms (Matillion, Perspectium, HVR, or similar) Strong understanding of data integration patterns, ETL workflows, and data pipelines Proficiency in SQL, data reconciliation, and data quality validation Experience with job scheduling, orchestration, and error handling Familiarity with cloud platforms (Azure/AWS), databases (PostgreSQL, SQL Server) Knowledge of monitoring tools, log analysis, and alert management Operational Skills: Proven incident management, troubleshooting, and root cause analysis capabilities Experience with 24/7 production support and on-call responsibilitiePlease find the below JD:Position Summary The ETL Administrator (L2) is responsible for ensuring the operational stability, availability, and performance of enterprise ETL platforms including Matillion, Perspectium, HVR, and DaaS. This role handles incident response, executes deployments, performs platform maintenance activities such as upgrades and certificate rotations, and conducts problem management with root cause analysis. The administrator ensures high availability through 24/7 support, data reconciliation, and proactive monitoring while collaborating across development, infrastructure, and vendor support teams. Key Responsibilities Respond to and resolve incidents across ETL platforms (Matillion, Perspectium, HVR, DaaS)



within SLA requirements Perform triage and troubleshooting for data integration and ETL job failures Execute service requests including connection configurations, job scheduling, and access management Conduct data reconciliation to validate ETL job accuracy, completeness, and data quality Provide 24/7 on-call support as part of incident response rotation Execute ETL job deployments across development, test, and production environments Validate deployments through data quality checks and reconciliation testing Coordinate deployment scheduling and execute rollback procedures when needed Perform platform upgrades for Matillion, Perspectium, HVR, and DaaS solutions Execute certificate rotations, credential updates, and se

Key Responsibilities

Technical Skills: 7+ years of experience with ETL platforms (Matillion, Perspectium, HVR, or similar) Solid understanding of data integration patterns, ETL workflows, and data pipelines Proficiency in SQL, data reconciliation, and data quality validation Experience with job scheduling, orchestration, and error handling Familiarity with cloud platforms (Azure/AWS), databases (PostgreSQL, SQL Server) Knowledge of monitoring tools, log analysis, and alert management

Skill Requirements

Skill Requirements

Technical Skills: 7+ years of experience with ETL platforms (Matillion, Perspectium, HVR, or similar) Strong understanding of data integration patterns, ETL workflows, and data pipelines Proficiency in SQL, data reconciliation, and data quality validation Experience with job scheduling, orchestration, and error handling Familiarity with cloud platforms (Azure/AWS), databases (PostgreSQL, SQL Server) Knowledge of monitoring tools, log analysis, and alert management

Must Have Skill

ETL Tool - Others

Good to Have Skill

Matillion,MySQL,Python

Other Requirements

📌 Senior Support Lead (India)
🏢 HCLTech
📍 India

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