To handle customer enquiries, provide shipment updates, coordinate with branch offices, resolve service-related complaints and ensure customer satisfaction.

Key Responsibilities

- Handle customer enquiries through phone calls and WhatsApp.
- Provide consignment tracking updates and information on courier services, delivery status and timelines.
- Follow up on delayed, pending, misrouted and undelivered consignments with concerned branches.
- Register customer complaints, coordinate for resolution and ensure timely closure.
- Escalate unresolved complaints and urgent issues to the concerned manager.
- Support corporate clients and coordinate pickup, delivery and proof-of-delivery requests.
- Maintain daily records of customer enquiries, complaints and pending cases.
- Prepare daily reports and ensure professional, timely communication with customers.

Qualifications and Skills

- Minimum qualification: Plus Two; graduation preferred.




- Good communication skills in Malayalam, English and Hindi.
- Basic computer knowledge, including MS Excel, email and shipment tracking systems.
- Strong customer-handling, coordination and follow-up skills.
- Previous experience in customer care or logistics is preferred.

Key Performance Indicators (KPIs)

- Timely response to customer enquiries.
- Effective complaint resolution and follow-up.
- Accuracy of shipment information.
- Timely reporting and maintenance of records.
- Customer satisfaction and adherence to company procedures.

Pay: ₹12,000.00 - ₹15,000.00 per month

Perks:

- Cell phone reimbursement
- Paid time off

Experience:

- Customer care: 1 year (Required)

Language:

- English, Hindi (Required)

Work Location: In person

📌 Customer Care Executive (Vennala)
🏢 The Professional Couriers Cochin South
📍 Vennala