Job Summary

Operations Manger for below areas with techincal understanding of these skills. MS Teams Exchange, M365 File Share and MFT Sharepoint Directory Services IAM PAM PKI Key Responsibilities, Core Functions & essential Skills: Customer Relationship Management: Serving as the main point of contact, managing expectations, and fostering strong, long-term partnerships. SLA Compliance & Monitoring: Ensuring services align with contractual obligations, monitoring performance metrics, and reporting on KPIs. Service Excellence & Improvement: Identifying areas to improve service quality, efficiency, and customer experience. Operational Management: Overseeing day-to-day service delivery, managing budgets, and handling resource allocation. Incident & Escalation Management: Resolving complex, high-priority issues and managing customer escalations. Team Leadership: Mentoring and guiding technical or support teams to meet deadlines and quality standards. Leadership & Communication: Solid interpersonal skills for stakeholder management. Technical Knowledge: Understanding IT infrastructure, ITIL frameworks, and data analysis. Problem-Solving: Ability to troubleshoot and handle critical incidents

Key Responsibilities

Operations Manger for below areas with techincal understanding of these skills. MS Teams Exchange, M365 File Share and MFT Sharepoint Directory Services IAM PAM PKI Key Responsibilities, Core Functions & essential Skills: Customer Relationship Management: Serving as the main point of contact, managing expectations, and fostering strong, long-term partnerships. SLA Compliance & Monitoring: Ensuring services align with contractual obligations, monitoring performance metrics, and reporting on KPIs. Service Excellence & Improvement: Identifying areas to improve service quality, efficiency,



and customer experience. Operational Management: Overseeing day-to-day service delivery, managing budgets, and handling resource allocation. Incident & Escalation Management: Resolving complex, high-priority issues and managing customer escalations. Team Leadership: Mentoring and guiding technical or support teams to meet deadlines and quality standards. Leadership & Communication: Strong interpersonal skills for stakeholder management. Technical Knowledge: Understanding IT infrastructure, ITIL frameworks, and data analysis. Problem-Solving: Ability to troubleshoot and handle critical incidents.

Skill Requirements

Operations Manger for below areas with techincal understanding of these skills. MS Teams Exchange, M365 File Share and MFT Sharepoint Directory Services IAM PAM PKI Key Responsibilities, Core Functions & essential Skills: Customer Relationship Management: Serving as the main point of contact, managing expectations, and fostering strong, long-term partnerships. SLA Compliance & Monitoring: Ensuring services align with contractual obligations, monitoring performance metrics, and reporting on KPIs. Service Excellence & Improvement: Identifying areas to improve service quality, efficiency, and customer experience. Operational Management: Overseeing day-to-day service delivery, managing budgets, and handling resource allocation. Incident & Escalation Management: Resolving complex,



high-priority issues and managing customer escalations. Team Leadership: Mentoring and guiding technical or support teams to meet deadlines and quality standards. Leadership & Communication: Strong interpersonal skills for stakeholder management. Technical Knowledge: Understanding IT infrastructure, ITIL frameworks, and data analysis. Problem-Solving: Ability to troubleshoot and handle critical incidents.

Must Have Skill

Microsoft 365 Administration

Good to Have Skill

Other Requirements

Operations Manger for below areas with techincal understanding of these skills. MS Teams Exchange, M365 File Share and MFT Sharepoint Directory Services IAM PAM PKI Key Responsibilities, Core Functions & essential Skills: Customer Relationship Management: Serving as the main point of contact, managing expectations, and fostering strong, long-term partnerships. SLA Compliance & Monitoring: Ensuring services align with contractual obligations, monitoring performance metrics, and reporting on KPIs. Service Excellence & Improvement: Identifying areas to improve service quality, efficiency, and customer experience. Operational Management: Overseeing day-to-day service delivery, managing budgets, and handling resource allocation. Incident & Escalation Management: Resolving complex, high-priority issues and managing customer escalations. Team Leadership: Mentoring and guiding technical or support teams to meet deadlines and quality standards. Leadership & Communication: Strong interpersonal skills for stakeholder management. Technical Knowledge: Understanding IT infrastructure, ITIL frameworks, and data analysis. Problem-Solving: Ability to troubleshoot and handle critical incidents.

📌 Track Manager (Tools & Automation) (India)
🏢 HCLTech
📍 India