Job Summary

We are seeking a highly analytical and customer-focused Billing & Account Analyst to manage client billing inquiries, account-related tasks, and resolve policy violations within advertising accounts.

Key Responsibilities

Key Responsibilities:

1. Billing Analysis & Client Communication: Analyze billing data, providing clients with detailed breakdowns of revenue and invested costs. Clearly explain complex billing concepts in a customer-friendly manner through phone and e-mail.

2. Policy Violation Management: Investigate policy violations in ads served, collaborate with internal teams to identify solutions, and communicate effectively with customers regarding corrective actions and remedies.

3. Account Activation & Administrative Support: Handle account activation and perform other administrative tasks related to Ads accounts, ensuring smooth operational processes and timely completion of requests.

4.



Customer Support & Service Level Adherence: Prioritize and address client requests in a timely manner, ensuring adherence to SLAs while maintaining a positive customer experience. Available to work in a 24x7 workplace to support client needs.

Skill Requirements

Qualifications:

1. Strong analytical skills with the ability to interpret data and translate it into actionable insights.

2. Excellent written and verbal communication skills, particularly in explaining technical concepts to customers.(85% calls, 15% e-mails)

3. Flexibility: This role requires working in shifts, including nights and weekends, to support our clients around the clock.

Must Have Skill

Communication Skills

Good to Have Skill

Other Requirements

📌 Process Associate (India)
🏢 HCLTech
📍 India