About Bhanzu

Bhanzu is an cutting-edge EdTech company transforming the way children learn mathematics through engaging and interactive learning methodologies.

Role Overview

We are looking for a customer-focused Refund & Retention Executive to handle refund requests, resolve parent escalations, and drive student retention by providing effective solutions and ensuring a positive customer experience.

Key Responsibilities

- Handle refund requests and address parent/student concerns.
- Understand reasons for cancellations and identify opportunities for student retention.
- Convince and retain customers through effective communication and problem-solving.
- Coordinate with academic, sales, and finance teams to resolve customer issues.
- Handle escalations related to classes, teaching quality, and learning experience.
- Maintain refund and retention trackers and ensure timely follow-ups.
- Achieve retention targets and minimize student dropouts.

- Required Skills




- Any graduate degree is mandatory.
- 6– 2 years of experience in Customer Support, Retention, Refund Management, or Customer Success.
- Excellent communication and negotiation skills.
- Strong persuasion and problem-solving abilities.
- Experience in EdTech or customer-facing industries is preferred.
- Good knowledge of Excel and Google Sheets.
- Ability to handle escalations.

Pay: ₹400,000.00 - ₹520,000.00 per year

Benefits:

- Food provided
- Health insurance
- Life insurance
- Provident Fund

Ability to commute/relocate:

- HSR Layout, Bengaluru, Karnataka: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)

Education:

- Bachelor's (Preferred)

Location:

- HSR Layout, Bengaluru, Karnataka (Preferred)

Work Location: In person

📌 Customer Service Executive (HSR Layout)
🏢 Exploring Infinites
📍 HSR Layout