- Handle daily inbound and outbound customer calls.
- Make outbound calls to customers for pickup confirmation, scheduling, and follow-ups.
- Attend incoming customer calls and resolve basic queries professionally.
- Coordinate with field executives and logistics teams to ensure timely pickup services.
- Maintain daily call records, customer details, and follow-up status.
- Provide accurate information to customers and ensure a positive customer experience.
### Required Skills & Qualifications
- Good verbal communication skills in English.
- *Malayalam-speaking candidates will be preferred.*
- Basic computer knowledge and familiarity with MS Excel.
- Good telephone etiquette and customer-handling skills.
- Ability to manage multiple calls and follow-ups daily.
- Freshers with valuable communication skills may also apply.
### Candidate Profile
We are looking for a proactive, polite, and customer-focused candidate who can efficiently manage inbound and outbound calls and coordinate with the operations team.
*Interested candidates:* Please share your updated resume along with current location, relevant experience, and expected salary.