Job Summary

Provides senior-level support for Oracle Transportation Management, keeping shipment planning, tendering, and freight settlement processes running smoothly.

Key Responsibilities

- Provide L2/L3 support for the OTM application
- Troubleshoot issues in shipment planning, tendering, and freight settlement
- Monitor batch jobs, integrations, and interfaces within OTM
- Support configuration changes and minor enhancements
- Work with logistics/business teams to resolve functional issues
- Perform root cause analysis on recurring OTM incidents
- Ensure SLA compliance for OTM support tickets
- Maintain support documentation and knowledge base

Skill Requirements

- Hands-on experience supporting Oracle Transportation Management
- Understanding of transportation/logistics processes (planning, execution, freight audit)
- Experience with OTM integrations (EDI/APIs) to ERP/WMS systems
- SQL skills for data troubleshooting
- Experience with ITIL-based support processes

Must Have Skill

Oracle Cloud-Transportation Management

Valuable to Have Skill

Other Requirements

- OTM certification
- Experience in an FMCG/CPG supply chain environment

📌 Lead Consultant(Product/Domain) (India)
🏢 HCLTech
📍 India