ES-TECH ACADEMY – Kochi, Kerala

Job Type: Full-time
Work Location: On-site, Kochi, Kerala
Education: Any Graduate
Experience: Freshers and candidates with relevant tele-calling/sales experience may apply
Salary: ₹ 15000 to 25000 per month

Job Summary

DES-TECH ACADEMY is looking for a motivated and communication-oriented Tele-Caller to join our admissions and counselling team.

The primary responsibility of this role is to contact prospective students, understand their career and course requirements, provide accurate information about our training programmes, follow up with interested candidates, and convert qualified enquiries into course admissions.

The successful candidate should be confident in speaking with students and parents, capable of explaining course benefits clearly, and comfortable working towards admission and conversion targets.

Key Responsibilities

- Make outbound calls to prospective students and follow up on enquiries received through various channels.
- Understand the candidate's educational background, career interests and training requirements.
- Explain DES-TECH ACADEMY's courses, eligibility, duration, fees, curriculum, career opportunities and admission process clearly and accurately.
- Counsel prospective students and help them identify suitable courses based on their interests and career goals.
- Follow up regularly with interested candidates through telephone and appropriate communication channels.
- Handle candidate questions and objections professionally and provide relevant information.
- Convert qualified enquiries into confirmed course admissions.




- Maintain accurate records of calls, follow-ups, enquiries and admissions in the CRM or designated records.
- Achieve assigned daily, weekly and monthly calling and admission targets.
- Coordinate with the Course Counselling, Academic and Admission teams when required.
- Maintain professional communication and a positive relationship with prospective students.
- Provide regular updates to the reporting manager regarding enquiries, follow-ups and conversions.

Required Skills

- Valuable verbal communication and interpersonal skills.
- Ability to communicate confidently with students and parents.
- Good listening and convincing skills.
- Ability to understand a candidate's requirements and explain suitable course options.
- Customer-focused and professional approach.
- Ability to handle objections and follow up consistently.
- Basic computer knowledge and familiarity with MS Office, WhatsApp and email.
- Ability to work towards measurable targets.
- Willingness to learn about DES-TECH ACADEMY's courses and career-oriented training programmes.

Educational Qualification

- Any Graduate can apply.
- Candidates with good communication skills and an interest in admissions, counselling, tele-calling or inside sales are encouraged to apply.

Experience

- Freshers with good communication skills are welcome.
- Prior experience in tele-calling, educational counselling, admissions, inside sales, customer service or a similar role will be an advantage.

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

- Cell phone reimbursement

Work Location: In person

📌 Tele Caller (Kadavanthra)
🏢 DES-TECH ACADEMY
📍 Kadavanthra