Job Summary

Order Management Agents are responsible for processing simple
to complex orders, and handling inquiries from the client with high
accuracy and efficiency.

- Use deductive reasoning to make sound business decisions.
- Follow best practices and work cross-functionally with multiple

teams to complete the above tasks and other daily job functions

Key Responsibilities

- Strong Decision making and Analytical Skills
- Solid Communication Skills for both oral and written
- “Googley” Mindset (Out of the box thinking)
- Researching Capabilities
- Ensure compliance to all company and business policies and

administer all open sales orders and ensure appropriate order
flow.





- Monitor and evaluate all order issues and resolve in discrepancies

in production metrics and ensure a high level of accuracy

- Process oriented and excels at attention to detail
- Management of the communication with the sales department

and other stakeholders

- Can work with minimal supervision

Skill Requirements

Graduate of any 3/4 year degree;

- Preferred knowledge in Order Management and

Salesforce/Oracle

- Excellent communication skills - oral and written

Must Have Skill

Verbal Communication

Valuable to Have Skill

Other Requirements

📌 Process Associate (India)
🏢 HCLTech
📍 India