1. Maintain CRM
2. Costings - SIC / PVT / Groups
3. Prepare itineraries, confirmations, and travel documents
4. Prepare day-wise operation sheets / service vouchers
5. Monitor ongoing tours (FIT & groups) in real-time
6. Handle last-minute changes or emergencies
7. Work closely with sales team and overseas agents
8. Respond to queries regarding operations, availability, and changes
9. Ensure client expectations are met or exceeded
10. Cross-check bookings before tour starts
11. Ensure service standards are maintained
12. Collect feedback and resolve complaints