Job Summary

Job Summary : Responsibilities: • Data analyst will be responsible for collecting and analyzing related data • Effectively create automation and make timelines & accuracy of the reports • Support departmental managers/leads to follow-through with & ensure preventive action implementation tracking • Identify, analyze and interpret trends or patterns in complex data sets • Has to do periodic Volume Tracking & SLA Tracking • Ability to manage RU reports and other Financial reports • Publishing weekly and monthly Dashboards, Presentation • Keeping informed of advancements in IT. Requirements: • 3-4 Years of University education post High school (B.Sc. or BCA or Diploma) • Strong working knowledge of computer systems, hardware,



and software. • Valuable problem-solving, analytical, and team-working skills. • Excellent communication and presentation skills. • Excellent hands on practice on Excel, Powerpoint, PBI • Ready to work in 5 days a week rotation shift pattern • Ready to work from office

Key Responsibilities

Job Responsibilities : Same as above

Skill Requirements

Skill Requirement : Same as above

Must Have Skill

IT Service Management

Good to Have Skill

Other Requirements

Other Requirement : Same as above

📌 Senior Administrator - ServiceNow, IT Service Management (India)
🏢 HCLTech
📍 India