JOB REQUIREMENT LETTER

Position Title: Front Office Receptionist

Department: Front Office / Hospitality

Reports To: General Manager / Hotel Manager

Location: HOTEL KAMAL PALACE

Job Purpose:

We are looking for an experienced and customer-focused Front Office Receptionist to oversee daily front desk operations. The primary role is to deliver outstanding customer service, manage efficient room check-in/check-out processes, and ensure guests have a seamless and welcoming experience.

Key Responsibilities:

- Guest Experience & Customer Service:
- Welcome arriving guests warmly and serve as the main point of contact for customer queries, feedback, and special requests.
- Resolve guest complaints promptly and professionally to ensure complete customer satisfaction.
- Check-in & Room Guidance:
- Guide guests step-by-step through smooth check-in and check-out procedures.
- Explain hotel amenities, room features, layout, and policies clearly to guests.
- Assist guests with room upgrades, key distribution, and baggage handling arrangements.
- Operational Management:
- Oversee daily front desk operations, reservation systems,



and guest billing.
- Coordinate closely with Housekeeping and Maintenance teams to ensure room readiness and cleanliness.
- Maintain accurate daily guest rosters, occupancy reports, and payment logs.
- Team Leadership:
- Train and supervise front desk staff, receptionists, and concierges to maintain high standards of hospitality.
- Assign shifts and manage front office schedules to ensure optimal coverage.

Qualifications & Requirements:

- Education: Bachelor’s degree/Diploma in Hotel Management or Hospitality Operations.
- Experience: Minimum [e.g., 2–5 years] of experience in Front Office operations or Guest Relations in the hotel industry.
- Key Skills:
- Excellent verbal and written communication skills.
- Solid interpersonal skills with a warm, customer-oriented personality.
- Quick problem-solving ability under high-pressure situations.
- Ability to multitask and manage time effectively.

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Front Office Receptionist (Jalandhar)
🏢 NORTH INDIA HOTELS AND INDUSTRIES PRIVATE
📍 Jalandhar