Job Summary

Key Responsibilities:
 Monitor Change approval status and conduct follow ups with pending approver groups to ensure timely action
 Monitor reported conflicts and communicate to the change requester
 Keep track of change freeze dates and communicate to the PMs to support their planning
 Attendance at ECAB (for emergency / high urgency changes) and GCAB (for critical / high risk changes) with pending approvals to identify reason for pending approval / action as deemed appropriate
 Notification of approval status to change requestor

Requirements:
 Have valuable communication skills and be able to work as part of a team
 Learner mindset – openness to learning new systems, adapting to evolving ways of working, etc.
 Understand ServiceNow functionality (change tickets, reporting and assisting PM’s in having correct access rights as a minimum) – can be acquired after onboarding via training
 Understand the Change Management Process (and the impact a late approval could have to a Project / Programme) – can be acquired after onboarding via training
 ITIL version4
 Connectivity/networking knowledge/experience is a plus

Scope:
 Connectivity Project related changes
 Change risk impact to be agreed (i.e. low, moderate, high, critical or just high / critical) as this will impact the number of resources needed and approval types required (e.g. Technical and Business CAB for high / critical)
 All Project change types (i.e. Project ‘Normal’, Emergency and High Urgency)

Key Responsibilities

Key Responsibilities:
 Monitor Change approval status and conduct follow ups with pending approver groups to ensure timely action




 Monitor reported conflicts and communicate to the change requester
 Keep track of change freeze dates and communicate to the PMs to support their planning
 Attendance at ECAB (for emergency / high urgency changes) and GCAB (for critical / high risk changes) with pending approvals to identify reason for pending approval / action as deemed appropriate
 Notification of approval status to change requestor

Requirements:
 Have good communication skills and be able to work as part of a team
 Learner mindset – openness to learning new systems, adapting to evolving ways of working, etc.
 Understand ServiceNow functionality (change tickets, reporting and assisting PM’s in having correct access rights as a minimum) – can be acquired after onboarding via training
 Understand the Change Management Process (and the impact a late approval could have to a Project / Programme) – can be acquired after onboarding via training
 ITIL version4
 Connectivity/networking knowledge/experience is a plus

Scope:
 Connectivity Project related changes
 Change risk impact to be agreed (i.e. low, moderate, high, critical or just high / critical) as this will impact the number of resources needed and approval types required (e.g. Technical and Business CAB for high / critical)
 All Project change types (i.e. Project ‘Normal’, Emergency and High Urgency)





Skill Requirements

Key Responsibilities:
 Monitor Change approval status and conduct follow ups with pending approver groups to ensure timely action
 Monitor reported conflicts and communicate to the change requester
 Keep track of change freeze dates and communicate to the PMs to support their planning
 Attendance at ECAB (for emergency / high urgency changes) and GCAB (for critical / high risk changes) with pending approvals to identify reason for pending approval / action as deemed appropriate
 Notification of approval status to change requestor

Requirements:
 Have good communication skills and be able to work as part of a team
 Learner mindset – openness to learning new systems, adapting to evolving ways of working, etc.
 Understand ServiceNow functionality (change tickets, reporting and assisting PM’s in having correct access rights as a minimum) – can be acquired after onboarding via training
 Understand the Change Management Process (and the impact a late approval could have to a Project / Programme) – can be acquired after onboarding via training
 ITIL version4
 Connectivity/networking knowledge/experience is a plus

Scope:
 Connectivity Project related changes
 Change risk impact to be agreed (i.e. low, moderate, high, critical or just high / critical) as this will impact the number of resources needed and approval types required (e.g. Technical and Business CAB for high / critical)
 All Project change types (i.e. Project ‘Normal’, Emergency and High Urgency)

Must Have Skill

Network LAN/WAN mgmt

Good to Have Skill

Other Requirements

📌 SME - Network LAN/WAN (India)
🏢 HCLTech
📍 India