The Role

We are seeking a dedicated Technical Support Executive to join our dynamic team. The ideal candidate will possess excellent verbal & written communication skills, technical proficiency, and a passion for assisting customers. The Technical Support Executive will be responsible for providing technical assistance to our customers, troubleshooting issues, and ensuring timely resolution of technical inquiries.

Key Responsibilities:

- Provide technical support to customers via various channels including phone, email, and chat during working hours.
- Guide customers through step-by-step solutions and provide clear instructions.
- Collaborate with cross-functional teams to resolve complex technical problems.
- Document technical support interactions and solutions.
- Escalate unresolved issues to appropriate teams and follow up to ensure resolution.
- Stay updated on product features, technical specifications, and industry trends.
- Participate in continuous learning and training sessions to enhance technical skills.
- Managing own schedule of reported cases, which includes determining priority levels and negotiating and setting the right expectations.

Qualifications:

- Bachelor's degree in Computer Science, Information Technology, or related field.
- Proven experience in a technical support role or similar customer-facing position.
- Proficiency in troubleshooting common technical issues.
- Excellent communication and interpersonal skills.
- Ability to work independently and collaborate effectively in a team environment.




- Customer-focused with a dedication to providing high-quality support.
- Multi-Tasking, Detail-oriented with strong organizational and time management abilities.
- Prior experience in working night shifts / rotating shifts.

Preferred Qualifications & Skills:

● Proven experience in a customer service or support role, preferably in e-commerce,

online marketplaces, or auction environments.

● Excellent written and verbal communication skills, with a clear, concise, and

professional demeanor.

● Reliable internet access and a suitable remote work environment.

● Solid problem-solving and analytical abilities with a keen attention to detail.

● Ability to work independently and manage time effectively, especially during weekend

hours.

● Tech-savvy with proficiency in using web-based platforms, CRM software, and

standard office applications.

● Ability to remain calm and patient when dealing with frustrated or demanding

customers.

● A genuine desire to help people and provide a positive customer experience.

● Availability to work Saturdays and Sundays 9am - 5pm EST. There will also be a four

week onboarding period where weekday availability will be necessary and days to be

determined.

Pay: From ₹500,000.00 per year

Benefits:

- Commuter assistance
- Health insurance

Ability to commute/relocate:

- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Experience:

- Technical support: 2 years (Required)

Shift availability:

- Night Shift (Required)

Work Location: In person

📌 TechOps Engineer (Pune)
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