Key Responsibilities

1. Platform Administration and Operational Support

- Build a working knowledge of the GRC platform, including its modules, workflows, user permissions, and underlying data structures.
- Provide operational support for the platform across various global risk and compliance processes.
- Investigate user-reported issues, perform initial troubleshooting, and coordinate escalations to the relevant teams.
- Assist with user access management, role assignments, permission updates, periodic access reviews, and onboarding activities.
- Develop and maintain platform-related documentation, operating procedures, user manuals, and knowledge resources.

2. Business Requirements and Delivery Coordination

- Engage with business, risk, compliance, and technology stakeholders to understand business needs and gather functional requirements.
- Translate business requirements into structured documentation, including user stories, process maps, functional specifications, and configuration requirements.
- Review existing workflows and business processes to identify opportunities for simplification, automation, and operational improvement.
- Monitor project deliverables, timelines, dependencies, action items, and implementation progress.
- Assist in coordinating delivery activities and ensuring requirements are clearly documented and aligned with stakeholder expectations.

3. Testing and Release Management Support

- Prepare and maintain test scenarios, test scripts, test cases, and expected outcomes for platform enhancements and changes.
- Conduct Quality Assurance (QA) and User Acceptance Testing (UAT) to verify that system functionality meets defined business requirements.
- Record test outcomes, identify defects, document observations, and track issues through resolution.
- Coordinate defect remediation, regression testing, retesting, and validation activities with relevant stakeholders.
- Support release preparation, deployment coordination, and post-implementation checks to confirm that changes have been delivered successfully.

4. Jira, Confluence,



and Knowledge Management

- Create, update, and manage Jira tickets to track requirements, platform enhancements, defects, testing activities, and delivery progress.
- Maintain visibility into project tasks, dependencies, outstanding issues, decisions, and action items throughout the delivery lifecycle.
- Organize and update Confluence pages containing project documentation, meeting records, test evidence, release details, process flows, and user instructions.
- Ensure project and operational documentation is accurate, consistently maintained, and easily accessible to relevant stakeholders.
- Follow established documentation standards and support effective knowledge sharing across delivery teams.

5. Reporting, Data Analysis, and Quality Assurance

- Assist in preparing operational reports, performance dashboards, platform metrics, and management updates.
- Perform data quality checks, reconciliations, and validation activities to maintain the accuracy and consistency of platform information.
- Analyze platform usage, workflow efficiency, recurring support issues, and operational performance indicators to identify trends and improvement opportunities.
- Extract, organize, and analyze relevant data to support risk management, compliance reporting, and platform-related initiatives.
- Contribute to reporting improvements and the development of reliable, data-driven insights for stakeholders.

6. Stakeholder Collaboration and User Enablement

- Support demonstrations of platform features, business workflows, and newly introduced functionality for relevant stakeholders.
- Assist in delivering user training, system walkthroughs, knowledge-sharing sessions, and platform adoption initiatives.
- Coordinate with regional and global teams to gather feedback, clarify requirements, and facilitate the timely completion of delivery activities.
- Prepare user communications, release announcements, quick-reference materials, and instructional guides to support platform changes.
- Help resolve user queries by providing guidance on platform functionality, documented procedures, and established support channels.

📌 GRC Platform Delivery (Chennai)
🏢 Saaki Argus And Averil Consulting
📍 Chennai